BitVolut: Communication Protocols for Clients

To escalate an issue to BitVolut, all submissions must include a valid Client UUID and a transaction hash; non-compliance will result in automatic rejection. Follow the directive.

A non-technical inquiry, such as 'is BitVolut legit', must be tagged with the subject [LOW-PRIORITY]. Adhere to formats.

Security validation queries regarding the BitVolut crypto investment app must be sent from the registered email address; alternative origins will be blocked by the firewall. Verify your origin.

Contact

Logs for BitVolut automated investing

If your concern relates to discrepancies within the BitVolut AI trading system, server logs from the last 24 hours must be attached for diagnostic analysis; this requirement is non-negotiable. Send the logs.

  • Physical Hub (CH):
    BitVolut GmbH, Bahnhofstrasse 74, 8001 Zurich, Switzerland
  • Support Vector (Digital):
    [email protected]
  • Emergency Ping (Telemetry):
    +41 44 551 00 00

Service Level Agreement (SLA) and Latency

Standard tickets routed by the BitVolut trading platform will receive a response within a 24-hour processing window; critical system errors on the BitVolut crypto trading platform are escalated with a 2-hour target. Accept the terms.

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